RETURN POLICY
We want you to love your purchase, but if you are not completely satisfied, we allow returns and exchanges within 7 days of purchase delivery. Exceptions are noted below. Returned items must be in original, saleable condition with original tags. Shipping and delivery fees are non-refundable.
DESIGNER MERCHANDISE
Designer Merchandise including Regular Clothing and Regular Designer Handbags can be returned within 7 days of purchase delivery.
- Clothing and Handbags must be in saleable condition with tags still attached
- Items are not returnable if worn, altered, or tags removed
- Customer MUST contact Lula's Closet within 7 days of mail delivery confirmation to begin process of the return request.
- Shipping fees may apply to returned purchases.
CLEARANCE CLOTHING
Clearance items are not eligible for return or exchange.
VINTAGE JEWELRY
Vintage Jewelry items are not eligible for return or exchange.
VINTAGE HANDBAGS
Vintage Handbags are not eligible for return or exchange.
LUGGAGE
Luggage can be returned within 7 days of purchase delivery.
- Items are not returnable if used or altered.
- Customer MUST contact Lula's Closet within 7 days of mail delivery confirmation to begin process of the return request.
- Shipping fees may apply to returned purchases.
EXCHANGE POLICY
We offer FREE exchanges to Regular Sale Clothing and Regular Designer Handbags.
- Items are not exchangeable if worn, altered, or tags removed
- Customer MUST contact Lula's Closet within 7 days of mail delivery confirmation to begin process of the exchange request.
- Clearance Items, Vintage Jewelry, and Vintage Handbags are not eligible for exchange.
- Shipping fees are waived on purchase exchanges.